Job Description

Requisition ID: 108789 

 

Share Our Purpose. Be Yourself. Feel Valued.  

 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

 

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

 

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit  amwater.com and join American Water on  LinkedIn ,  Facebook ,  Twitter and  Instagram .

American Water is currently seeking a Sr Supervisor, Operations to work in our Olivette, MO location. In this role you will supervise and coordinate regional construction, operations and maintenance.

 

 

Primary Role

Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations (10%)
• Assure policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability (10%)
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained (10%)
• Obtain all required permits, licenses, rights of way, etc. required for proper compliance (10%)
• May be involved in customer service related issues. (10%) Implement and foster the coaching and development of employees, including idea generation, within respective functional areas (10%)
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. Continue to reinforce the importance of developing a diverse workforce. Work collaboratively with other functional leads to mitigate business risks.
• Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business (40%) 
• Point of contact for FRCC and Customer Service Organization for escalated customer concerns
• Lead and oversee work management for meter shop activities and Field Service Representative crews
• Supervise and coordinate length of service (LOS) meter change schedule for internal workforce
• Optimize workforce and productivity to ensure meter to bill regulatory goals are met annually

Knowledge/Skills

• Knowledge of the regulated water business and the regulations impacting the business
• Knowledge of process and operational areas

Experience/Education

• Bachelors or equivalent experience
• Minimum 2-5 years experience in operations

 

Travel Requirements

• Local and occasional regional travel

Work Environment

• Indoor and outdoor environment
• Mon - Fri 7:00AM-3:30PM
• 24/7 operations 

Other

Certifications (Picklist):

• State license preferred
• Must possess valid drivers license
• Certifications/Training in Safety preferred 

Physical/Cognitive Requirements (Picklist):

• Ability to sit, stand, bend, and walk for long periods of time
• Lift minimum 25lbs
• Occassional hands on work required

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

 

 

Join American Water... We Keep Life Flowing ™

 

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Tags

Local area, Flexible hours,

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