Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Hospice Weekend RN Part-Time VNA of Hanover & Spring Grove Job Summary: The Hospice Weekend RN provides professional nursing care to patients, families, and caregivers in accordance with the Hospice Medicare Conditions of Participation, Pennsylvania licensure...
...Urgent CareNurse Practitioner - Bronx, NY (#1627) Paid Time Off Retirement Savings Visa Sponsorship opportunities Malpractice insurance coverage Minimum of 6 months experience in Urgent Care or Emergency Medicine Impact Recruiting Solutions...
...skills, Charter Foods is the place to learn, grow, and succeed! Apply now and join us in serving delicious food with a smile! At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern...
...Involved in the analysis of unstructured and semi-structured data, including latent semantic indexing (LSI), entity identification... ...artifact generation, and ephemeral validation SCA / Union / Intern Rate or Range Details Target Salary Range: $146,000 -...
...Abacus Staffing has new opportunities for a company in Chambersburg PA. These positions are for experienced Cherry Pickers. Must have experience in reading and using scanners, IB/OB functions and loading trucks. Are you afraid of heights? This positions requires...