This is a remote position.
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding customer service by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand their calls' reasons, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Here's what to know...
-PAID TRAINING
-Once in production, pay is twice a month.
-Dial pad headsets and Ooma phone adapters are needed.
-Must have internet service and a working computer.
-Pay is $10.50/hr. Up to $17.00/hr. With STAR incentives. (Depending on the program)
-Minimum weekly work hours are 15, and maximum hours are up to 60 per week.
-Choose your schedule after certification.
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